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← Selected work

AI assistants / Peppa · Pure Peptides chatbot

Useful support, with a clear path back to the team.

An AI-disclosed website assistant connecting routine questions with catalogue, documentation and order-support workflows.

Client & contextPure Peptides · Client project
My contributionChat experience, support-agent development and tool/handoff integration

Peppa · archived website capture + retained support-agent source

Peppa chat
Archived October 11, 2026 live-storefront capture. The header and greeting identify Peppa as an AI assistant.
Peppa chat
Archived October 11, 2026 live-storefront capture. The header and greeting identify Peppa as an AI assistant.

Archived October 11, 2026 live-storefront capture. The header and greeting identify Peppa as an AI assistant.

Choose a view above. Open the image to inspect the details.

Inside the workflow

From a need
to a useful next step.

01

Understand the request

Identify a product, policy, documentation or order-support question.

02

Use a defined tool

Look up the relevant batch, shipment or catalogue information.

03

Explain the next step

Return a useful response within the support scope.

04

Hand off when needed

Prepare an escalation for the team when the request needs human action.

Built around the handoff.

Make routine support easier to navigate while keeping a clear handoff for issues the team must resolve.

My process, scope and build status +

The starting point

Make routine support easier to navigate without losing human review for complex requests.

  1. Define the support scope and assistant identity.
  2. Connect defined lookup tools and support routes.
  3. Build the chat launcher, disclosure and escalation experience.

The work included

  • Peppa launcher and chat header
  • Support-agent and lookup-tool source
  • Batch and shipment-support workflows
  • Escalation and support-hub experience

Evidence & limits

The October 11 release report documents publication of the Peppa launcher, AI disclosure and chat header, with no test message submitted in that verification. Retained Python source includes support tools for catalogue, batch verification, shipment tracking and escalation. Those integrations were not revalidated for this update, and the public domain did not resolve during the October 31 website check. The assistant is shown as a support project; no medical advice or automated sales result is claimed.

Connected work

See the bigger picture.

Pure Peptides — One brand, from the first impression to the next enquiry.
WebsitesSelected project

Pure Peptides

Website design, branding and marketing creative for Pure Peptides, connecting a consistent visual identity with clearer information and enquiry journeys.

Website & UI/UXBrand applicationMarketing creativeCustomer journey
JJ Safety AI assistant — Benefits guidance, closer to the people who need it.
AI assistantsCBG client · recorded walkthrough

JJ Safety AI assistant

A mobile benefits portal and AI-advisor experience created for JJ Safety through Custom Benefits Group.

JotForm portalAI benefits advisorEmployee communication
AIM CRM — A shared view of the relationship, from enquiry to next action.
SystemsActual UI · sample data

AIM CRM

A tailored CRM bringing practice enquiries, pipeline stages, follow-up, pickup workflows and reporting into one workspace.

CRMLead managementReporting & workflows

Let’s make it happen

What could work more smoothly for your team?

Tell me what you’re working on. We’ll find a useful place to start.

Let’s talk about your project
Let’s talk about your project